Agriculture Portal

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Introduction

AgriGate was the first mover in building up an agricultural portal in Switzerland, and one of the first in Europe as a whole. The six management team members and three non-executive board members founded AgriGate AG at the end of March 2000. Additional shareholders include several leading industry associations, among them the Swiss Farmers Association, the Swiss Milk Producers Association, the Swiss Grain Producers Association and the Swiss Center for Agricultural Extension. 

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Situation Analisys

The highly fragmented and regulated European agricultural market is in the process of liberalization and harmonization. Dramatic reductions in prices and guaranteed sales of agricultural products are to be expected (including fewer state subsidies). Accordingly, the procurement, production and sales procedures of farmers, and of the whole agricultural industry, will have to change drastically.

Switzerland was selected as the starting country due to its highly in transparent market structure and the strong partnerships in place with the farming community. This allows build-up of a favorable capability platform in an almost captive market environment.

AgriGate will differentiate itself from other start-up companies through its privileged access to customers and its wide service offering, resulting in a short time-to-liquidity and creating high entry and switching barriers for its competitors.

While most start-ups have to invest enormous amounts of money to build site content and traffic, AgriGate can capitalize on the established brand name, know-how resources and off-line media channels (newspaper, magazine, direct mail) of its partner associations. 

AgriGate is focusing on commerce (auctions and shopping mall), content and community services. In fact, AgriGate does not want to be considered as a virtual e-commerce company, but rather as a professional service company using the Internet as its main communication channel.

Therefore, a wide range of vital information, consulting and decision support services will complement the marketplace from the beginning, and will be accessible to everyone involved in agriculture through all channels of communication (e.g., mail, phone, fax).

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Objective

Since its' creation Agrigate portal always has the objective of being the meeting place for farmers, associations and cooperatives farmers.

Methodus is AgriGate’s business partner for e-Customer Relationship Management. Methodus responsibilities towards this project are mainly related with the customization, implementation and integration of Onyx e-Business Engine with their site.

The services were developed in close collaboration with the supporting industry associations to ensure highest service quality and continuous improvement of the offer to meet customer needs.

This will allow AgriGate to establish itself as a daily working tool for the farming community and capture additional revenue streams based on superior site usage intensity, such as marketing sponsorships, banner ads and the sale of customer information (on-line surveys, CRM results, user profiles).

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Solution Description

With the new solution Agrigate is now able to manage all customer and partner relationships across all facets of its business.

As the backbone of Onyx Front Office 2000, the Onyx e-Business Engine includes powerful products for managing and accessing information, processes and tasks cross-departmentally. These serve as the platform for streamlining operations, improving customer service and eliminating inefficiencies caused by using isolated data systems.


Four elements of the Onyx e-Business Engine work together to deliver scalable, enterprise-wide customer management:

  • e-Business Data Center provides a single repository for all customer information, with enterprise-wide access;

  • e-Business Process Technology enables management, escalation and reporting of tasks, data and events across sales, marketing and service, for a consistent customer experience;

  • e-Business Integration Framework integrates Onyx with enterprise applications, including ERP applications, telephony systems, Internet content and Web applications;

  • Universal Interface Framework creates convenient, custom interfaces for your employees, partners and customers; combines multiple applications into one user interface.

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Benefits

This platform allows approaching operations in order to improve customer service and eliminate inefficiencies caused by the use of isolated data systems.

With this Solution, Agrigate is able to more effectively share information, analyze the overall health of their business, build greater customer loyalty and gain a competitive edge.

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