Workforce Management

Process Management        Credit Processing        Claims Processing        Process Automation   Employee Management        Workforce Management        Corporate Portal   Customer Management        Relations Management        Complaint Handling   Supplier Management        Strategic Sourcing        Electronic Billing

Content
Problem
Solution
Description
Benefits
Technology

Problem

To replace manual processes used in selling team management, as gathering data and task distribution to accomplish in point-of-sale. These processes involve lose time in administrative management of all official routine.

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Solution

Workforce Management solution enables the active performance, flexibility and optimization of a sales team, providing a significant assessment in operation cost decrease.

Through the Workforce Management a bi-directional communication between the company and the sales team was established, in a web-based platform, which enables:

• Set a course defining which store to be visited in a fixed period;
  
  
• Define a range of products per store;
  
  
• Determine tasks for each visit according to the type of store and associate it to certain products;
  
  
• Organized reporting of sales appointments and results;
  
  
• Consult all gathered data in a ordered and structured approach.

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Description

The implemented solution, to fulfill SelPlus needs, is settle in a web environment and available in any part of the world, being merely sufficient a workstation, a browser and internet connection. It was developed with .NET technology (ASP.NET to Web components, in particularly) and Microsoft SQL Server 2000.

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Benefits

• Cost reduction in commercial team management in terms of:
  
  
  • Human resources;
  • Contacts made;
  • Processed documentation.
    
• Communication improvement between client and commercial team with:
  
  
  • Celerity;
  • Security.
    
• Advantage inpoint-of-sale information with:
  
  
  • Available and accessible information;
  • Pertinent information promoting analysis.

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Technology

Hardware requirements	1 GB RAM 70 GB hard drive  Pentium III 1.2 GHz
Operating system	Windows 2000 Server
Other technological requirements	Microsoft Data Access Components 2.7 .NET FrameWork Service Pack2 for .NET FrameWork SQl Server 2000

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